Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Spacious rooms
Professional and accommodating staff
Limited hot meal options
Slightly distant location from the city center
7.8/10
Very good
Rooms
8.0
Location
8.2
Service
8.8
Dining
7.0
Guest reviews
7.8/10
based on 5 reviews
4/5
based on 328 reviews
8.6
8.6/10 based on 1160 reviews
#24 of 54 hotels in Basel based on Tripadvisor
Francis
United States,
May
2024
8.0/10
I enjoyed my stay at the hotel. The rooms were well-decorated and spacious, although they tended to get quite hot and could have used better cooling. The service was top-notch, with helpful staff offering great recommendations and even providing a complimentary parking service. The location was convenient with easy access to transport options and attractions. The dining experience was satisfactory with a decent breakfast selection. Overall, a nice place to stay.
Rooms
8.0
The rooms were large and tastefully decorated, but needed better cooling.
Service
9.0
The staff was very attentive and provided excellent recommendations. They even offered complimentary parking.
Location
8.0
The hotel's location was convenient, with easy access to public transport and nearby attractions.
Dining
7.0
The dining experience was decent with a satisfying breakfast selection.
Facilities
8.0
The hotel offered various amenities like dry cleaning, laundry, and tours assistance.
Gordon
United Kingdom,
January
2024
8.2/10
The hotel offers a modern stay with spacious and well-presented rooms, although not completely quiet due to church bells at night. The staff is very pleasant and professional, with helpful recommendations for dining. The location, with lovely gardens and easy access to the old city, is perfect for a relaxing stay.
Rooms
8.0
The rooms are spacious, clean, and very well presented, offering a comfortable stay with a nice view of trees and rooftops.
Service
9.0
The staff is very pleasant, helpful, and professional, providing excellent service with a smile.
Location
9.0
The hotel is located in a perfect spot with wildlife gardens, bee hives, and a short walk to the old city, creating a serene and convenient setting.
Dining
7.0
The dining experience, although in a separate building, offers a satisfying choice with a feast overlooking the gardens.
Facilities
8.0
The hotel provides essential amenities and services, ensuring a comfortable and enjoyable stay.
Robert
United States,
January
2024
7.6/10
My stay at the hotel was quite pleasant overall. The rooms were warm and spacious, although a bit noisy at times. The staff was very helpful and provided us with valuable information about the city, even offering the Basel card for our convenience. The location, while close to the city center, had a small drawback despite the free travel card included in the stay. The dining experience was enjoyable, particularly when seated outdoors, but slightly on the pricey side.
Rooms
7.0
The room, a two single beds junior suite, was warm and spacious, but occasionally loud, disturbing sleep.
Service
8.0
The staff was very helpful and explained city attractions well, but their professionalism made them seem a bit distant.
Location
8.0
Although very close to the city center, the hotel provided a free travel card for public transport.
Dining
7.0
The dining experience was pleasant, especially outdoors, though slightly expensive.
Facilities
8.0
The facilities were adequate for my stay.
Joe
United Kingdom,
October
2023
8.4/10
My stay at the hotel was fantastic! The rooms were spacious, very well presented, and incredibly comfortable. They were clean and had access to free wifi. The service provided was top-notch, with exceptionally pleasant and professional staff. The location was lovely, especially with the Christmas lights adding a magical touch. The dining experience offered a decent selection, although breakfast felt a bit like a do-it-yourself affair. Overall, a great value for the money with wonderful facilities.
Rooms
9.0
The rooms were very big, comfortable, and beautifully designed under the roof. I particularly enjoyed the little terrasse and the cozy saloon upstairs where I could make tea and coffee. It was a delightful stay.
Service
9.0
The staff was very accommodating, helpful, and friendly throughout my stay. Their attentiveness made my experience even more enjoyable.
Location
8.0
The hotel's location was wonderful, perfect for a night walk with my dog. While not right in the city center, it was close enough, and the public transportation made getting around easy.
Dining
7.0
The dining experience was quite okay, with a decent variety of cheese, bread, hot drinks, fresh fruits, and eggs. However, there could have been more options for hot meals to choose from.
Facilities
9.0
The facilities provided by the hotel were excellent. Everything was well-maintained, and I especially enjoyed the lounging areas available. Great value for the money!
Spacious rooms
Limited hot meal options
Henry
United Kingdom,
October
2023
7.6/10
The hotel rooms were spacious and clean, offering comfort albeit with a modern design that may not suit all tastes. The service was very helpful, especially with city insights and a useful Basel card. The location, though generally excellent, had a minor setback despite the complimentary travel card provided. The dining experience was satisfactory, with a quaint setting in a separate building surrounded by nature. A good place for those looking for a peaceful stay with helpful staff but may not be ideal for those seeking ultra-luxurious accommodations.
Rooms
8.0
The rooms were spacious and clean, offering comfort but with a design that could be seen as either very modern or very plain.
Service
9.0
The service was very helpful, providing valuable city insights and offering the convenient Basel card for our stay.
Location
8.0
The hotel's location is generally excellent, with its own charming grape vines, although there was a minor drawback despite the complimentary travel card provided.
Dining
7.0
The dining experience was satisfactory, offering a peaceful start to the day in a charming setting among nature.
Facilities
6.0
The hotel offers basic facilities but lacks some luxurious amenities.
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